Question 1

Is the 365-Night Trial valid when I buy a mattress from the store?

Accepted Answer

While some Nectar retail partners have unique home-trial policies, most offer the 365-Night Trial whether you buy a Nectar from the store or online. Some retailers have enhanced services ensuring a smooth return or reselection. Be sure to ask your retailer how they ensure your satisfaction.

Question 2

How is the mattress shipped when you buy from a Retail store?

Accepted Answer

Most Retailers stock Nectar mattresses for immediate delivery or picked up at the store location. Since our mattresses come in a box, you can easily take your mattress home the same day. If the Retailer does not have your mattress in stock, they receive regular shipments of new ones, or we can ship it directly to your home from our warehouses.

Question 3

Is white glove service available if the mattress is purchased from a Retail store?

Accepted Answer

Retailers routinely offer in-home delivery and set-up services which can vary from retailer to retailer. Ask your retailer what services they provide.

Question 4

What is the warranty and return policy when I purchase a Nectar in a Retailer store?

Accepted Answer

Our Forever Warranty™ applies to all purchases of Nectar mattresses whether it is bought online or at a store. Our 365-Night Trial also applies however, individual retailers handle those exchanges and returns differently. Many retailers have enhanced home trial capabilities you may need. Rest assured, you will never get stuck with a Nectar mattress purchase whether you buy online or in a retail store.

Question 5

What makes the Nectar mattress different from other mattresses I can buy online or in store?

Accepted Answer

Every Nectar mattress is designed to be the most comfortable mattress at an affordable price. Each layer of the Nectar mattress is carefully selected because of months spent on R&D. Since we acknowledge the time commitment of a mattress in one’s life, we also provide a 365-Night Trial and a Forever Warranty™ so you can’t go wrong. Our customers have never been happier. Now, it is your turn.

Question 6

What extra precautions are you taking for COVID-19 in Retail stores?

Accepted Answer

We understand the hesitancy in visiting stores, consequently, Retailers have taken extra precautions to keep you and your family safe. This includes practicing social distancing, setting appointments to reduce exposure, and sanitizing after every customer visit. Retailers also offer contactless deliveries and stock products in the store so you can take it home that day.

Question 7

What if I buy a Nectar mattress online but I don’t like it?

Accepted Answer

With our 365-Night Trial, sleeping on a Nectar mattress brings peace-of-mind. If you do not LOVE your Nectar mattress you can return it for a full refund. Much like breaking in new shoes, we recommend customers to give it 30 days to get used to the new sleep surface. You are not bound to keep a mattress that is not to your liking. That’s what our 365-Night Trial is all about.

Question 8

What is the Forever Warranty™?

Accepted Answer

Forever is the time we guarantee the construction, quality, and materials of the Nectar mattress, subject to the limitations posted on our website. We do not compromise on build quality, and materials we use in making each Nectar mattress. We do know that if treated well, the Nectar mattress will last many, many years. It does not matter if you buy it at a store or online, every proud Nectar owner knows that their mattress is covered by the Forever Warranty™.

Question 9

How does the Nectar mattress feel?

Accepted Answer

The Nectar mattress was created after long studies into what it takes to be comfortable at night. It is crafted to perfection to help you sleep well, whether you prefer to sleep on your side, your back or your stomach. This medium-firm mattress was designed to support the pressure points of your body so you can wake up feeling refreshed. Why talk about it when you can try it yourself? With our 365-Night Trial, you have nothing to lose.

Question 10

How do I return my Nectar?

Accepted Answer

We think you're going to love your Nectar, but if you decide to return your mattress you can contact our Customer Support team at 18888632827. We will help coordinate the best option for returning your Nectar mattress, whether by repurposing it within the community or offering local recycling resources.

Question 11

Shouldn’t I try the Nectar mattress before I buy it?

Accepted Answer

Try Nectar where it matters: in your own home. We offer a risk-free, 365-Night sleep trial with every mattress, so you can sleep, snooze, and snuggle on a Nectar through all four seasons. We think it’s the best way to make sure your new mattress is your perfect match.

Question 12

Where does Nectar ship from?

Accepted Answer

Nectar ships from one of our many distribution centers located within the United States. Expected ship times may vary by product.

Question 13

How can Nectar offer a Forever Warranty™ while other companies only offer 10 or 15 years?

Accepted Answer

Simple. We know buying a mattress is a major purchase, and we believe the quality of your new bed should match your investment. That’s why we stand behind our mattresses and provide you with a Forever Warranty™, not just 10 years.

Question 14

What materials are used in the construction of the Nectar mattresses?

Accepted Answer

We formulated the Nectar Classic Mattress with 5 layers: a poly-blend cover that  provides a cool-to-the-touch sensation to help keep you cool during the night; then, contouring memory foam that relieves pressure, dynamic support foam to promote spinal alignment, base layer foam to provide stability and minimize motion transfer, and finally a durable bottom cover to secure all of the layers tightly together.  The Nectar mattress has been specifically designed to create the perfect balance of firm support and soft, cradling comfort. Additionally, all of the foams used in the Nectar mattress are CertiPUR-US® certified.

Question 15

Can the Nectar mattress be folded for transport?

Accepted Answer

Nectar is not designed to be refolded once expanded. To keep your mattress safe during transport, pick up a mattress moving bag at your local retailer or Amazon.

Question 16

Are the foams in the Nectar mattress CertiPUR-US® Certified?

Accepted Answer

All the foams we’ve used to create the Nectar Mattress meet CertiPUR-US® standards for content, emissions, and durability, and are analyzed by independent, accredited laboratories. Nectar’s foams are  free of ozone depleters, TCEP flame retardants, mercury, lead, heavy metals, formaldehyde, phthalates. Our foams have also shown low VOC (Volatile Organic Compound) emissions for indoor air quality.

Question 17

Can I clean Nectar’s Cover?

Accepted Answer

For spills and light accidents, we recommend spot cleaning the cover as soon as the spill or stain occurs with a damp cloth and mild detergent or hand soap, taking care not to let liquid reach the underlying foam layers.

We don't advise removing the mattress cover as this will void the warranty and as the underlying foam layers may get damaged in the process. Keeping the cover on will help protect the integrity of the mattress so that you may enjoy amazing sleep for years to come.

We strongly recommend the use of a stain and water-resistant mattress protector (such as the ones we have available for purchase on our site), which may be removed and laundered from time to time.

Question 18

How firm is the Nectar mattress?

Accepted Answer

Nectar is medium firm and highly supportive. We’d rate the Nectar at a 6.5 on a 1-10 scale, if 1 is a feather pillow and 10 is a cement floor. Nectar is designed for perfect long term support with contouring, responsive comfort.

Question 19

How is edge support on the Nectar?

Accepted Answer

We designed Nectar for consistent and firm support edge to edge. If you're looking for extra edge support, consider a Nectar Hybrid.

Question 20

Will Nectar smell or “Off-Gas” when opened?

Accepted Answer

Nectar foams are of exceptional quality and off-gassing is usually limited or nonexistent. If there is any faint opening smell of fresh foam, this will dissipate quickly and is from new foams being vacuum packed and not from any chemicals.

Question 21

What if the mattress compresses and forms impressions?

Accepted Answer

In the unlikely event your mattress shows signs of compression or impression, no need to worry since Nectar’s Forever Warranty™ has you covered! If a verified impression of 1.5 inches or more is found on your Nectar mattress, we will either repair or replace your Nectar for free! If you experience this, simply reach out to our customer success team and they can help you through the warranty claim submission process. This Forever Warranty™ will last for as long as you’ve got your Nectar mattress, whether it’s 10 years or 100. We’ve got you!

Question 22

How thick should a mattress be?

Accepted Answer

A good mattress should be around 11 to 15 inches thick. Depending on the combination of foams, coils, latex, and covers, mattresses will vary in height. The thickness can affect how plush and supportive your mattress feels, and we here at Nectar have found that the ideal thickness for our mattress is 12 inches to achieve ideal comfort, softness, and support. We’ve used multiple layers of premium foams to build the most comfortable mattress imaginable. We found that a great mattress should be at least 11 inches thick, with luxury mattresses usually being  around 15 inches.

Question 23

Can I use my Nectar mattress on any type of bed frame?

Accepted Answer

We recommend any foundation, base, or adjustable frame that we sell or a similar product. We do not recommend placing your mattress on the floor, plastic base, or any homemade foundation.

Question 24

Can I sleep on my mattress right away?

Accepted Answer

You'll see that your Nectar mattress will expand dramatically as soon as you remove it from its packaging. Sleeping on your mattress right away will not harm your mattress. Please note it can take up to 72 hours to fully expand.

Question 25

How long will it take the Nectar to expand?

Accepted Answer

Once you've unpacked your new Nectar mattress, please be aware that it may take between 24-72 hours to fully expand to its intended size. However, feel free to enjoy your new mattress as soon as you want this will not have any adverse effects on its performance.

Question 26

What is the warranty period for the Nectar mattresses?

Accepted Answer

Nectar has an industry-leading Forever Warranty™. If in the unlikely chance you experience defects in construction, materials, or quality, Nectar will either replace or repair your Nectar mattress. If you own and sleep on a Nectar, we believe a Nectar should be the only mattress you'll ever need.

Question 27

How does the hybrid design of Nectar's mattress compare to traditional memory foam or innerspring mattresses?

Accepted Answer

Our hybrid mattresses combine the supportive structure of innerspring coils with the contouring comfort of memory foam, offering a balance that appeals to a wide range of sleepers. The innerspring core of a hybrid mattress provides a firmer, responsive support base that enhances airflow, which can be particularly beneficial for those who sleep hot or require more support, such as back and stomach sleepers.

Memory foam mattresses excel in pressure relief and motion isolation, making them ideal for side sleepers and couples. They conform closely to the body, helping to reduce pain at pressure points.

Innerspring mattresses are known for their durability and firmness. Since they lack memory foam, they allow for more airflow and are often preferred by those who need firmer support.

Question 28

Are there any weight limits for the Nectar hybrid mattress?

Accepted Answer

Our mattresses are engineered to accommodate a wide range of body types and are designed for standard use, providing comfort and support for all shapes and size.

Question 29

How does the Nectar hybrid mattress support different sleeping positions?

Accepted Answer

The Nectar Hybrid is designed with your comfort in mind, whether you sleep on your front, back, or side. The mattress’ CertiPUR-US® Certified foams and breathable cooling cover work together to help keep you cool, evenly distribute your weight, and contour to your unique shape to help relieve pressure points and support fatigued muscles.

Question 30

What forms of payment are accepted?

Accepted Answer

We accept American Express, Visa, Mastercard, and Discover, and happily extend financing options via Affirm. We also accept Amazon Pay and PayPal. We do not currently accept any pre-paid credit cards.

Question 31

What is the shipping weight of the Nectar mattress?

Accepted Answer

Nectar weights range from 60lbs (Classic Twin) to 146lbs (Luxe Hybrid King). Nectar may be slightly heavier than other direct to consumer mattresses, but it is built with better, heavier and more durable materials and we think that this is the right way to construct a mattress.

Question 32

Can you ship internationally?

Accepted Answer

We currently only ship to the contiguous United States, not including Puerto Rico, the Virgin Islands, Guam, etc. We do, however, ship to Alaska and Hawaii for an additional $350 per large item ordered. Shipping fees for products that have been delivered to an address in Alaska and Hawaii are non-refundable.

Question 33

How much does shipping cost?

Accepted Answer

Shipping is always free within the contiguous United States, whether to purchase or return a Nectar. There are additional shipping costs to Alaska and Hawaii ($350 per large item ordered). Shipping fees for products that have been delivered to an address in Alaska and Hawaii are non-refundable.

Question 34

Will you remove my existing mattress when my Nectar mattress is delivered?

Accepted Answer

White Glove Delivery includes the removal of your existing mattress. An additional state mandated fee will be added for orders shipping to California, Rhode Island, or Connecticut. These states have specific laws for recycling regardless of whether or not White Glove Delivery is included. Please note that removal of your existing items is at the discretion of the service provider, and may not be available in some areas due to safety restrictions.

Question 35

I live in Alaska/Hawaii, can you ship to me?

Accepted Answer

Yes we do! We ship our products to Hawaii and Alaska every day. Shipping to Alaska and Hawaii does incur an additional shipping fee of $350 per large item, which is applied to your order on check out. Shipping fees for products that have been delivered to an address in Alaska and Hawaii are non-refundable.

Question 36

Are there any promotions available?

Accepted Answer

We do offer promotional offers from time to time, and the terms of the offer will be listed with the promotion code and applied during checkout. Only one promotion code or sale can be used at a time. Please note that unless otherwise stated, promotion codes may not be applied to sheets, pillows, mattress protectors, or foundations.

Visit Nectar's sale page for the latest promotions and special offers.

Question 37

Ordering multiple items?

Accepted Answer

To expedite the delivery of your items, we will ship each item in your order separately. Rest assured, you will receive individual shipping confirmation emails along with tracking numbers for each item included in your order.

Question 38

Can you ship to a PO Box?

Accepted Answer

Currently our shipping partners cannot deliver to a PO Box.

Question 39

Do you permit exchanges?

Accepted Answer

Yes. Should you decide to exchange your Nectar mattress or furniture product, simply get in touch with a sleep specialist by chatting or calling us at 18888632827. Exchange options may vary by product.

Question 40

Do I need to keep any of the packing materials?

Accepted Answer

There's absolutely no need to keep any of the packing materials once you have unpacked your Nectar. If at any point during your trial you decide that the Nectar isn't quite right for you, don't worry about getting it back into its original box. Simply get in touch with a sleep specialist by calling 18888632827.

Question 41

Do I need to pay to return my Nectar?

Accepted Answer

Returns, as always, are free if you are in the contiguous U.S. If you are outside of the U.S. a delivery charge is added at checkout, but a return is still free.

Question 42

How does Nectar handle returns if the mattress doesn't meet my expectations?

Accepted Answer

We think you're going to love your Nectar, but if you decide to return your mattress you can contact our Customer Support team at 18888632827. We will help coordinate the best option for returning your Nectar mattress, whether by repurposing it within the community or offering local recycling resources.

Question 43

What if the mattress compresses and forms impressions?

Accepted Answer

No need to worry since Nectar’s Forever Warranty™ has you covered! If impressions are 1.5 inches or more, we will replace Nectar for free.

Question 44

Can I purchase a replacement Nectar mattress cover?

Accepted Answer

We don’t currently offer replacement covers for sale, however, that is something we are working on in the future. If you're experiencing an issue with your Nectar mattress cover, please contact our Customer Care team and we'll help figure out what options are available.

Question 45

What is Affirm?

Accepted Answer

Affirm is a financing alternative to credit cards and other credit payment products. Affirm offers real-time financing for purchases online. With Affirm, you can buy and receive your purchase now, and pay for it in fixed monthly installments from 3, 6, 12, 18, and 24 months. For example, instead of $1,500 up front, pay only $63 a month at 0% APR over 24 months. A down payment may be required.

Question 46

Why buy with Affirm?

Accepted Answer

Here is what Affirm offers:

• Buy and receive your purchase now, and pay for it over time. This allows you to split up the price of your purchase into fixed payment amounts that fit your monthly budget.

• If Affirm approves you for a loan, Affirm discloses your loan terms before you make your purchase. You’ll know exactly how much you’ll owe each month, the number of payments you must make, and the total amount of interest you’ll be paying over the course of the loan. Affirm does not charge hidden fees.

• The application process is secure and in real-time. Affirm asks you for a few pieces of information. After you provide this information, Affirm will notify you of the loan amount you’re approved for, the interest rate, and the number of months you will have to pay off your loan, all within seconds.

• You don’t need to have a credit card to make a purchase. Affirm lends to its partners directly on your behalf.

• Affirm bases its loan decision not only on your credit score, but also on several other data points about you. You may be eligible for Affirm financing even if you don’t have an extensive credit history.

• Affirm will send you email and SMS reminders in advance of your upcoming payment. You can also enable “Autopay” to schedule automatic monthly payments on your loan.

Question 47

How does Affirm work?

Accepted Answer

Here are the steps in the Affirm loan application process:

1. Select to pay with Affirm at checkout.

2. Affirm will prompt you to enter a few pieces of information – your name, email, mobile phone number, date of birth, and the last four digits of your social security number. Please ensure that all of this information is your own and is consistent information otherwise you may experience difficulty with your checkout.

3. To ensure that you’re the person making the purchase, Affirm will send a text message to your cell phone with a unique authorization code.

4. Enter the authorization code into the application form.

5. Within a few seconds, Affirm will notify you of the loan amount you’re approved for, the interest rate, and the number of months you will have to pay off your loan. You will have the option to choose to pay off your loan over time. Affirm will also state the amount of your fixed, monthly payments and the total amount of interest you’ll pay over the course of the loan.

6. If you would like to accept Affirm’s financing offer, click “Confirm Loan” and you’re done.

Going forward, you’ll get monthly email and SMS reminders about your upcoming payments. You can also set up autopay to avoid missing a payment. Your first monthly payment will be due 30 days from the date we the merchant completes processing your order.

Question 48

How does Affirm approve borrowers for loans?

Accepted Answer

Affirm will ask you for a few pieces of personal information – your name, email, mobile phone number, date of birth, and the last four digits of your social security number. Affirm uses this information to verify your identity, and to make an instant loan decision. Affirm will base its loan decision not only on your credit score, but also on several other data points about you. This means you may be able to obtain financing from Affirm even if don’t have an extensive credit history.

Question 49

Does Affirm perform a credit check?

Accepted Answer

Yes, when you first create an Affirm account, Affirm performs a ‘soft’ credit check to help verify your identity and determine your eligibility for financing. This ‘soft’ credit check will not affect your credit score.

Question 50

Why was I denied financing by Affirm?

Accepted Answer

Please contact Affirm https://helpcenter.affirm.com/us/s/contact-us, Affirm will notify you of the reason(s) for the decision via email.

Question 51

How do I make my payments?

Accepted Answer

Before each payment is due, Affirm will send you reminders via email and SMS that will include the installment amount that is coming due and the due date. You can also sign up for autopay so you don’t risk missing a payment.
Please follow these steps to make a payment:

1. Go to www.affirm.com/account

2 .You will be prompted to enter in your mobile number where you will be sent a personalized security pin.

3 .Enter this security pin into the form on the next page and click “Sign In.”

4 .You’ll now see a list of your loans and payments coming due. Click on the loan payment you would like to make.

5 .You can make a payment utilizing a debit card or ACH bank transfer.

Question 52

Are there any interest or fees associated with Affirm loans (late fees)?

Accepted Answer

Affirm loans vary between 0% APR and 36% APR simple interest. The corresponding finance charge is the only fee associated with an Affirm loan. Affirm does not charge late fees, service fees, prepayment fees, APR penalties or any other hidden fees for a late payment. They strive to always be more transparent and fair than any other form of financing.

Question 53

Which mattress size is best?

Accepted Answer

The best mattress size is the one that's best for your unique needs. Take into account how big your bedroom is, how much walking distance you need around the bed, furniture in the room, and how much space you need when you sleep (i.e. do you sleep curled up like a baby, or like to stretch out?). Also keep in mind if you are single or share a bed with a partner and/or pet. While you need enough space, the most important consideration for your rest is sleeping on a comfortable and supportive mattress. Use our mattress dimensions guide to see which Nectar is right for you.

Question 54

What size bed do most couples have?

Accepted Answer

Most couples choose to have a King or California King sized bed based on preference for more space for each person. However, since space can be limited, the next most favorable bed size for couples is a Queen. Anything smaller than a Queen size is going to be a tight squeeze for two, and you will feel each other moving around at night. A King size Nectar memory foam mattress reduces motion transfer significantly and provides ample space, so you'll get a great night’s sleep even when sharing your bed with partners and/or pets.

Question 55

What size bed should I get for my room?

Accepted Answer

Use our mattress dimensions guide to see which Nectar is right for you.

Question 56

Is a Full sized bed big enough for two people?

Accepted Answer

A Full size (or double) bed is not typically comfortable for two people to sleep in. A Full sized bed is ideal for a child and a parent reading a bedtime story, or a person and their pet – but not two adults who need room to move around at night or have different sleeping positions. For two adults, a Full size only gives you 27" of space each, which is likely not enough for most people to rest comfortably throughout the night.

Question 57

What is the biggest size of a bed?

Accepted Answer

That depends. If measuring by cubic feet, a King mattress is the largest bed that Nectar offers, at 42.2ft³. A California King mattress from Nectar comes in at 42ft³.

However, a King mattress is 80in(L) x 76"(W) x 12"(H) whereas a California King is 84in(L) x 72in(W) x 12in(H). The California King mattress is 4 inches narrower and four inches longer than a King mattress, so it depends on the shape and size of your room.

Question 58

Will two Twin beds placed next to each other be the same size as a King bed?

Accepted Answer

It's a popular myth however, two regular Twin beds do NOT equal a King bed. In fact, two Twin XL beds equal a King size and can be a good option for someone using two beds in a guest room that they can also push together if the need arises. Two regular Twin mattress are the same width as a King, but shorter in length by 5 inches.

Question 59

Can you put a Queen mattress on a Full frame?

Accepted Answer

No, you can not use a Queen mattress on a Full frame as it will not fit properly. A Queen is larger than a Full, so you'll need a Queen size frame for your Queen mattress. It’s best to always match up your mattress, frame, and sheet sizes for the most comfortable night’s rest.

Question 60

What size sheets should I buy for two Twin mattresses pushed together?

Accepted Answer

For two Twin beds pushed together, you are going to be hard pressed to find sheets that fit.  A standard Twin bed is 38 inches wide and 75 inches long; a standard King bed is 76 inches wide and 80 inches long. However, two Twin XL beds pushed together is about the same size as a King bed and you could get away with King size sheets.

Question 61

What is two Twin beds equal to?

Accepted Answer

A standard Twin bed is 38 inches wide and 75 inches long; a standard King bed is 76 inches wide and 80 inches long. Therefore two Twin beds are not quite equal to a standard king bed. However, two Twin XL are equal to a King.

Question 62

How thick should a mattress be?

Accepted Answer

A good mattress should be 11 to 15 inches thick. Depending on the combination of foams, coils, latex, and covers, mattresses will vary in height. The thickness can affect how comfortable a mattress is, and Nectar has found that the ideal thickness for our mattress is 12 inches to achieve ideal comfort, softness, and support. We use multiple layers of premium contouring foams to build the most comfortable mattress. We found that a great mattress should be at least 11 inches thick, with luxury mattresses usually being 15 inches.

Question 63

How high should a bed be?

Accepted Answer

The average bed height is usually about 25 inches in total, including the frame, mattress, and any additional toppers or bedding. This is so your feet can reach the floor when you’re seated on the edge of the mattress. You can find a higher antique bed at about 36 inches off the floor, or a more contemporary modern platform bed which is lower at around 18 inches. While it is personal preference, you'll want to be able to get in and out of bed with ease.

Question 64

Will you remove my old bed frame?

Accepted Answer

Yes, with White Glove Service, we offer like-for-like removal of one old bed frame for each new one delivered. The frame must be disassembled before the White Glove Service Provider arrives, and removal is subject to provider discretion. Certain items (such as hospital beds, water beds, or overly bulky frames) are not eligible.

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