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FREQUENTLY ASKED QUESTIONS

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  • TOP QUESTIONS
  • THE DIFFERENCE
  • THE MATTRESS
  • PAYMENT & SHIPPING
  • RETURNS & EXCHANGES
  • NECTAR'S WARRANTY
  • FINANCING WITH AFFIRM
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TOP QUESTIONS

Tell me more about the Nectar mattress

Nectar makes the most comfortable mattress available, and sells the Nectar directly to you cutting out middlemen and markups. You enjoy the best mattress at a much better price. Nectar is designed for every type of sleeper and arrives backed by our Forever Warranty plus a full year sleep trial so you can make sure Nectar is right for you, at no risk. Nectar arrives straight to your door. If you like, you can select our optional White Glove Service Option at checkout and we can setup your Nectar and remove your old mattress. Thousands of Nectar customers and over 20 mattress review sites think Nectar is the most comfortable mattress you can purchase. And if you don’t agree, we’ll take Nectar back and refund your full purchase.

What is the 365 night sleep trial?

One of the best parts about choosing a Nectar mattress is the incredible year long trial period that starts once your Nectar is delivered to your door. This trial period is 3 times longer than any other trials we have seen in the industry. Fewer than 3% of Nectar sleepers return their Nectar, which makes us fairly confident that you’ll love your mattress, but take the time you need to discover the luxurious comfort of Nectar for yourself.

What set up do you recommend for the Nectar?

Nectar will be the most comfortable mattress you ever owned if set up properly. We recommend any foundation, base or adjustable frame that we sell or a similar/like product. We do not recommend placing your mattress on the floor, plastic base, or home-made foundation.

Do you offer financing?

Yes, Nectar customers are able to finance their purchase via Affirm. Explore Affirm option

When can I expect to receive my Nectar?

Nectar ships to you by FedEx Ground. Standard delivery of your Nectar products take approximately 2-5 business days for arrival once your order ships. If you request full setup of your Nectar through our White Glove Service Option, please allow an additional 2-3 business days for our agents to contact you to schedule a setup date and time.

How does the Nectar feel?

After sleeping on their Nectar, the two most common words our customers use in their 30-day feedback surveys are “love” and “need”. Nectar was designed with both ultimate comfort and support in mind, and those who try out Nectar feel the perfect combination of the two. The Nectar mattress will cradle you while you sleep, transporting you to that satisfying and relaxing dreamworld your body craves. While most mattresses on the market offer only 3 layers, Nectar is comprised of 4 carefully constructed memory foam layers that make you feel like you’re sleeping on a cozy cloud.

What is the Forever Warranty?

Forever is a long, long time… and that’s how long we guarantee the construction, materials, quality and durability of Nectar for the original purchaser. If you own a Nectar and sleep on a Nectar we believe Nectar should be the only mattress you ever need. We back up Nectar’s quality in absolute terms, with no wishy washy legal speak, Nectar will last longer than you do if your treat Nectar right.

How do I return my Nectar?

It’s rare, but when it happens, we make it easy. We work with you to arrange pickup and refund your money the day we pick up your mattress. Just give us a call or send us an email, and a Nectar support representative will make the process painless and fast.

THE DIFFERENCE

Don't I need to try the mattress?

We believe that most customers need much longer than a 5 minute trial at a mattress store to really know what they want from a mattress, especially since you’ll be sleeping on it every night for the next 10+ years. Our 365 night sleep trial makes sure you can make sure Nectar is right for you, at no risk. You will be trying Nectar on your bed and in your home, where a sleep trial should be.

If Nectar is such a great mattress, why does it cost so much less than others?

Most people would agree that a top quality mattress made with the best materials shouldn’t cost thousands of dollars. By removing middlemen such as distributors and mattress retailers and selling directly to you, we can offer you the best pricing possible, basically wholesale pricing. We think it’s crazy to pay astronomical prices for a mattress, especially when Nectar has earned more comfort and quality awards than any mattress you can buy for any price.

What is the 365 night sleep trial?

One of the best parts about choosing a Nectar mattress is the incredible year long trial period that starts once your Nectar is delivered to your door. This trial period is 3 times longer than any other trials we have seen in the industry. Fewer than 3% of Nectar sleepers return their Nectar, which makes us fairly confident that you’ll love your mattress, but take the time you need to discover the luxurious comfort of Nectar for yourself.

Where are Nectar mattresses shipped from?

Nectar ships from one of our distribution centers within the United States.

How can you offer a Forever Warranty while other companies only offer 10 or 15 years?

Nectar is built with better quality materials on a firmer, more supportive base than other memory foam mattresses on the market. We chose early on to build Nectar with ultimate durability in mind and to last as long as our customers would want to sleep on it, or longer. Once upon a time every quality product was guaranteed for its full life of use, and we don’t believe that should have ever changed. We guarantee the construction, materials, durability, and quality of every Nectar mattress for as long as the original purchaser owns it. We know that trust from our customers is everything, which is why we want to bring you quality over quantity. We believe Nectar should be the last mattress you’ll ever need to buy, which is why we feel confident extending our 365 night trial period and a warranty that lasts forever.

THE MATTRESS

What kind of material is Nectar made from?

Nectar is constructed from four special grade performance layers and a uniquely milled cooling cover. Nectar incorporates four super-premium and medical grade Certi-pur LUSH and Hi-CORE Foam layers. Nectar’s foam layers include 1-inch, semi-open, fast-recovery gel memory foam, a 3-inch 3.5lb memory foam with a medical grade cooling and recovery levels, and finally a 2.2lb high density base foam. Each carefully designed and thoughtfully assembled in order to achieve the perfect combination of firm support and soft, cradling comfort.

Can the Nectar mattress be folded for transport?

Nectar is not designed to be refolded once expanded. The initial compression process uses roller presses which compress the mattress with over 10,000 lbs per square foot for vacuum packing.

Is the Nectar Safe?

Nectar uses a flexible foam that is independently certified by CertiPUR-US®, a 3rd party global rating standard, to be free from known harmful chemicals and gases. Nectar is free from Ozone depleters, PBDE flame retardants, heavy metals, formaldehyde, phthalates and Volatile Organic Compounds.

Can I clean Nectar’s Cover?

Absolutely. Unzip and spot clean Nectar’s cover with a mild detergent. We recommend using a water resistant mattress protector to further protect your Nectar. It is best not to immerse it in water or dry clean it.

How firm is the Nectar mattress?

Nectar is plush but highly supportive. We rate Nectar at a 6 on a 1-10 scale if 1 is a feather pillow and 10 is a cement floor. Nectar is designed for perfect long term support with true top layer comfort.

How is edge support on the Nectar?

We designed Nectar for consistent and firm support edge to edge. Unlike some spring mattresses that sag at the edge, Nectar is always a consistent and perfect firmness.

Will Nectar smell or “Off-Gas” when opened?

Nectar foams are exceptional quality and off gassing is limited or non-existent. If there is any faint opening smell of fresh foam this will dissipate quickly and is from new foams being vacuum packed and not from any chemicals.

PAYMENT & SHIPPING

What forms of payment are accepted?

We accept American Express, Visa, Mastercard, and Discover and are happy to extend financing options via Affirm. We do not currently accept any pre-paid credit cards or PayPal.

What is the shipping weight of the Nectar mattress?

Nectar weights range from 45lbs (Twin) to 105 lbs (CalKing). Nectar may be slightly heavier than other direct to consumer mattresses, but it is built with better, heavier and more durable materials and we think that is the right way to construct a mattress.

Can you ship internationally?

We currently only ship to the contiguous United States, not including Puerto Rico, the Virgin Islands, Guam, etc. We do, however, ship to Alaska and Hawaii for an additional $150.

How much does shipping cost?

Shipping is always free within the contiguous United States, whether to purchase or return a Nectar. There are additional shipping costs to Alaska and Hawaii.

Do you offer financing?

Yes, Nectar customers are able to finance their purchase via Affirm. Explore Affirm option

Will you remove my existing mattress?

We are happy to set up your new Nectar and coordinate removal of your existing mattress through our White Glove Service Option for only $149. An additional $20 mattress removal fee is an automatic fee for all orders unless ordering from California, Rhode Island, or Connecticut. These states have specific laws for recycling regardless of whether or not White glove Service is included or not.

Will Nectar help me setup my mattress?

Our optional White Glove Delivery Service will set up Nectar in your home. Keep in mind that our optional WGS may extend delivery times due to scheduling.

Why is the Nectar mattress so much less than the mattresses sold in retail stores?

Surprisingly, when comparing production costs between Nectar and our in-store competitors, they are nearly the same! By cutting out distributors and middlemen, we are able to offer you exceptional quality at a fraction of our competitors’ prices.

I live in Alaska/Hawaii, can you ship to me?

Yes. We can ship to Alaska and Hawaii and we do every day. There is an additional shipping cost added during checkout.

Promotion codes?

We offer promotion codes from time to time and the terms of the promotion code will be listed with the promotion code and applied during checkout. Only one promotion code or sale can be used at a time. Please note that unless specified otherwise, promotion codes may not be applied to sheets, pillows, mattress protectors, or foundations.

RETURNS & EXCHANGES

What do I do with Nectar if I need to return Nectar?

If you decide to return your Nectar mattress, contact our customer service support team whether by email, web chat, or phone. We will help coordinate the best option for returning your Nectar mattress, whether by donation or recycling. If you financed your Nectar with Affirm, give us a call to review the terms and conditions for returning your Nectar. For sheets and pillows, if they are opened we will accept the return within 30 days of delivery. If they are unopened, we can offer a return and refund within 90 days.

Do you permit exchanges?

Traditional exchanges are handled by returning the original mattress through our returns process. It’s up to you if you’d like to purchase your replacement before receiving the refund for your return. If there is damage to your Nectar, give us a call, email, or chat with us on the web, and we’ll work with you to figure out next steps.

Do I need to keep any of the packing materials?

No. If, for any reason, you need to return or exchange your Nectar, we will come and pick it up for you. There is no need to keep any of the original packaging.

Do I need to pay to return my Nectar?

Returns, as always, are free if you are in the contiguous U.S. If you are outside of the U.S. a delivery charge is added at checkout, but a return is still free.

NECTAR'S WARRANTY

The Forever Warranty™

The best warranty in the business. Period. No small type or confusing legal speak. If you purchased a Nectar and it breaks from normal use at any point we will replace it at no additional charge. Doesn’t matter if it’s 100 days, 100 months, or 100 years from now. We’ve design Nectar to outlast long term use, just like quality products should.

What if the mattress compresses and forms impressions?

Nectar’s Forever Warranty has you covered for any compressions or impressions that form. If impressions are 1.5” or more we will replace Nectar for free.

Can I get a replacement cover?

We don’t currently offer replacement covers for sale, however, that is something we are working on in the future.

How can you offer a Forever Warranty while other companies only offer 10 or 15 years?

We believe the best things we own should outlast us. Nectar is constructed properly and we spend more on quality products and construction. We can afford to spend more on quality because we have no middlemen and no distributors demanding outsized share of the price of a Nectar. Our goals are really simple – A better mattress for the best price; the most comfortable mattress in the world, at a great value.

FINANCING WITH AFFIRM

What is Affirm?

Affirm is a financing alternative to credit cards and other credit payment products. Affirm offers real-time financing for purchases online. With Affirm, you can buy and receive your purchase now, and pay for it in fixed monthly installments from 3 to 24 months. For example, instead of $1,500 up front, pay only $63 a month at 0% APR over 24 months. A down payment may be required.

Why buy with Affirm?

Here is what Affirm offers:

• Buy and receive your purchase now, and pay for it over time. This allows you to split up the price of your purchase into fixed payment amounts that fit your monthly budget.

• If Affirm approves you for a loan, Affirm discloses your loan terms before you make your purchase. You’ll know exactly how much you’ll owe each month, the number of payments you must make, and the total amount of interest you’ll be paying over the course of the loan. Affirm does not charge hidden fees.

• The application process is secure and in real-time. Affirm asks you for a few pieces of information. After you provide this information, Affirm will notify you of the loan amount you’re approved for, the interest rate, and the number of months you will have to pay off your loan, all within seconds.

• You don’t need to have a credit card to make a purchase. Affirm lends to its partners directly on your behalf.

• Affirm bases its loan decision not only on your credit score, but also on several other data points about you. You may be eligible for Affirm financing even if you don’t have an extensive credit history.

• Affirm will send you email and SMS reminders in advance of your upcoming payment. You can also enable “Autopay” to schedule automatic monthly payments on your loan.

How does Affirm work?

Here are the steps in the Affirm loan application process:

1. Select to pay with Affirm at checkout.

2. Affirm will prompt you to enter a few pieces of information – your name, email, mobile phone number, date of birth, and the last four digits of your social security number. Please ensure that all of this information is your own and is consistent information otherwise you may experience difficulty with your checkout.

3. To ensure that you’re the person making the purchase, Affirm will send a text message to your cell phone with a unique authorization code.

4. Enter the authorization code into the application form.

5. Within a few seconds, Affirm will notify you of the loan amount you’re approved for, the interest rate, and the number of months you will have to pay off your loan. You will have the option to choose to pay off your loan over time. Affirm will also state the amount of your fixed, monthly payments and the total amount of interest you’ll pay over the course of the loan.

6. If you would like to accept Affirm’s financing offer, click “Confirm Loan” and you’re done.

Going forward, you’ll get monthly email and SMS reminders about your upcoming payments. You can also set up autopay to avoid missing a payment. Your first monthly payment will be due 30 days from the date we the merchant completes processing your order.

How does Affirm approve borrowers for loans?

Affirm will ask you for a few pieces of personal information – your name, email, mobile phone number, date of birth, and the last four digits of your social security number. Affirm uses this information to verify your identity, and to make an instant loan decision. Affirm will base its loan decision not only on your credit score, but also on several other data points about you. This means you may be able to obtain financing from Affirm even if don’t have an extensive credit history.

Does Affirm perform a credit check?

Yes, when you first create an Affirm account, Affirm performs a ‘soft’ credit check to help verify your identity and determine your eligibility for financing. This ‘soft’ credit check will not affect your credit score.

Why was I denied financing by Affirm?

Please contact Affirm via email at help@affirm.com, Affirm will notify you of the reason(s) for the decision via email.

How do I make my payments?

Before each payment is due, Affirm will send you reminders via email and SMS that will include the installment amount that is coming due and the due date. You can also sign up for autopay so you don’t risk missing a payment.
Please follow these steps to make a payment:

1. Go to www.affirm.com/account

2 .You will be prompted to enter in your mobile number where you will be sent a personalized security pin.

3 .Enter this security pin into the form on the next page and click “Sign In.”

4 .You’ll now see a list of your loans and payments coming due. Click on the loan payment you would like to make.

5 .You can make a payment utilizing a debit card or ACH bank transfer.

Are there any interest or fees associated with Affirm loans (late fees)?

Affirm loans vary between 0% APR and 30% APR simple interest. The corresponding finance charge is the only fee associated with an Affirm loan. Affirm does not charge late fees, service fees, prepayment fees, APR penalties or any other hidden fees for a late payment. They strive to always be more transparent and fair than any other form of financing.

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