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FREQUENTLY ASKED QUESTIONS

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  • TOP QUESTIONS
  • THE DIFFERENCE
  • THE MATTRESS
  • PAYMENT & SHIPPING
  • RETURNS & EXCHANGES
  • NECTAR'S WARRANTY
  • FINANCING
  • TOP QUESTIONS
  • THE DIFFERENCE
  • THE MATTRESS
  • PAYMENT & SHIPPING
  • RETURNS & EXCHANGES
  • NECTAR'S WARRANTY
  • FINANCING
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TOP QUESTIONS

Tell me more about the Nectar mattress

Nectar makes the most comfortable mattress available, and sells the Nectar directly to you cutting out middlemen and markups. You enjoy the best mattress at a much better price. Nectar is designed for every type of sleeper and arrives backed by our Full Comfort Guarantee and Forever Warranty, plus a full year sleep trial so you can make sure Nectar is right for you, at no risk. Nectar arrives straight to your door. If you like, we can setup your Nectar and remove your old mattress. Thousands of Nectar customers and over 20 mattress review sites think Nectar is the most comfortable mattress you can purchase. And if you don’t agree, we’ll take Nectar back and refund your full purchase.


What is the 365 night sleep trial?

Nectar provides you with a full year, 365 nights to enjoy Nectar and figure out if Nectar is right for you. If you decide for any reason that Nectar is not your ideal mattress, we’ll remove the mattress from your home and refund your payment 100%. Our risk free trial is 3 times longer than any other we have seen. Fewer than 3% of Nectar sleepers return their Nectar.


What setup do you recommend for the Nectar?

Nectar will be the most comfortable mattress you ever owned if setup on a suitable basic frame, box spring or flat floor. Our Forever Guarantee remains in force as long as your Nectar is not setup in a really unusual way for a mattress you would sleep on, like suspending it from three trees or placing Nectar on two floating pontoons. Still, if you like to sleep this way do send us a photo and we will probably ask you to be a product tester.


Do you offer financing?

Nectar’s financing plan is easy and requires no credit check. If you have a bank account, credit or debit card and a source of income you can buy Nectar with 6 months of low, interest free payments. Applying is a snap and you do not need to share your information with third parties or worry about credit bureau checks. We make it easy to own Nectar.


When can I expect to receive my Nectar?

Nectar ships to you by FedEx ground. Please allow 1 - 5 days for arrival once your order ships. If you request full setup of your Nectar, please allow an extra couple of days for our local Nectar team to schedule your setup.


How does the Nectar feel?

After sleeping on Nectar the words customers use in their 30 day feedback surveys are “love” or “need”. Nectar is semi-firm to firm and covered with our Lush foam, memory wrap and special breathing removable cover. Nectar is amazing to sleep on and Nectar sleepers actually fall asleep 20% faster than people who sleep on other mattresses (we actually ran a study).


What is the Forever Warranty?

Forever is a long, long time… and that’s how long we guarantee the construction, materials, quality and durability of Nectar for the original purchaser. If you own a Nectar and sleep on a Nectar we believe Nectar should be the only mattress you ever need. We back up Nectar’s quality in absolute terms, with no wishy washy legal speak, Nectar will last longer than you do if you treat Nectar right.


How do I return my Nectar?

It’s rare, but when it happens, we make it easy. We work with you to arrange pickup and refund your money the day we pick up your mattress. Just give us a call or send us an email, and a Nectar support representative will make the process painless and fast. Finance order returns are subject to the purchase agreement completed at checkout.


THE DIFFERENCE

Don't I need to try the mattress?

We don’t believe that 5 minute sleep tests at a retail store are the way to find a mattress you will sleep on for 30% of your life over the next decade or longer. Our 365 night sleep trial makes sure you can make sure Nectar is right for you, at no risk. You will be trying Nectar on your bed and in your home, where a sleep trial should be.


If Nectar is such a great mattress, why does it cost so much less than others?

It really does not need to cost thousands of dollars to craft a top quality mattress with the best materials. By removing middlemen such as distributors and mattress retailers, and selling directly to you, we can offer you the best pricing possible, basically wholesale pricing. We think it’s crazy to pay thousands of dollars for a mattress, especially when a Nectar has earned more comfort and quality awards than any mattress you can buy for any price.


What is the sleep trial?

Nectar provides you with a full year, 365 nights to figure out if Nectar is right for you. If you decide for any reason that Nectar is not your ideal mattress, we’ll remove the mattress from your home and refund you 100% of your payments. Our risk free trial is 3 times longer than any others. Fewer than 3% of Nectar sleepers return their Nectar.


Where are Nectar mattresses shipped from?

Nectar ships to you from our distribution centers in Washington state.


How can you offer a Forever Warranty while other companies only offer 10 or 15 years?

Nectar is built of better quality materials, on a stronger base. We chose early on to build Nectar to last as long as our customers would want to sleep on Nectar, or longer. There was a time when every quality product was guaranteed for its full life of use, and we don’t believe that ever should have changed. We guarantee the construction and materials of every Nectar mattress for the full life of use of the mattress by the original owner.


THE MATTRESS

What kind of material is Nectar made from?

Nectar is constructed from four special grade performance layers and a uniquely milled cooling cover. Nectar’s cover is Tencel and long staple cotton, fully removable, quilted and embroidered, woven and prepared with a healthy aloe based cooling layer to assist air wicking. Nectar’s foam layers include “Lush” 1-inch 4lb semi-open fast-recovery gel memory foam, a 3-inch 3.5lb memory foam with a medical grade cooling and recovery levels and finally a 2.2lb high density base foam.


Can the Nectar mattress be folded for transport?

Nectar is not designed to be refolded once expanded. The initial compression process uses roller presses which compress the mattress with over 10,000 lbs per square foot for vacuum packing.


Is the Nectar Safe?

Nectar is independently certified by Certipure, a 3rd party global rating standard, and five other rating groups, to be free from known harmful chemicals and gasses. Nectar is free from Ozone depleters, PBDE flame retardants, heavy metals, formaldehyde, phjthalates and Volatile Organic Compounds. Our mattress is also naturally resistant to Bed Bugs.


Can I clean Nectar’s Cover?

Absolutely. Unzip and spot clean Nectar’s cover with a mild detergent. We recommend using a water resistant mattress cover to further protect your Nectar cover. It is best not to immerse it in water or dry clean it.


How firm is the Nectar mattress?

Nectar is plush but highly supportive. We rate Nectar at a 6 on a 1-10 scale if 1 is a feather pillow and 10 is a cement floor in a penitentiary. Nectar is designed for perfect long term support with true top layer comfort. We encourage you to give Nectar a try remembering that if you are not fully satisfied we will always be happy to take Nectar back. 16 awards, 20 mattress comparison sites and 9,000 reviews recommend Nectar. You will too.


How is edge support on the Nectar?

We designed and built Nectar for consistent and firm support edge to edge. Unlike some spring mattresses which sag at the edge, Nectar is always a consistent and perfect firmness edge to edge.


Will Nectar smell or “Off-Gas” when opened?

Nectar foams are exceptional quality and off gassing is limited or non-existent. If there is any faint opening smell of fresh foam this will dissipate quickly and is from new foams being vacuum packed and not from any chemicals. Any smell will dissipate quickly once Nectar is opened and breathing. Some people recognize a faint new mattress smell for a few days but this quickly dissipates.


PAYMENT & SHIPPING

What forms of payment are accepted?

We accept American Express, Visa, MasterCard, and Discover and are happy to extend 6 months of financing to qualified customers, no credit check required.


What is the shipping weight of the Nectar mattress?

Nectar weighs 45lbs (Twin) to 89 lbs (King). Nectar may be slightly heavier than other direct to consumer mattresses, but it is built with better, heavier and more durable materials and we think that is the right way to construct a mattress.


Can you ship internationally?

We currently only ship to the United States.


How much does shipping cost?

Shipping is always free within the contiguous United States, whether to purchase or return a Nectar. There are additional shipping costs to Alaska, Hawaii, and US Territories, excluding PR.


Do you offer financing?

Nectar lease-to-own financing is easy and has no credit check. If you have a source of income, a credit or debit card and a bank account Nectar can be owned in 6 monthly payments.


Will you remove my existing mattress?

We are happy to coordinate removal of your existing mattress through our white glove service.


Will Nectar help me setup my mattress?

Our white glove delivery option will set up Nectar in your home.


Why is the Nectar mattress so much less than the mattresses sold in retail stores?

Surprisingly, Nectar and the expensive mattresses in a store usually cost about the same amount to produce, but Nectar cuts out distributors and middlemen and sells Nectar to you directly, so you never pay markups.


I live in Alaska/Hawaii, can you ship to me?

Yes. We can ship to Alaska and Hawaii and we do every day. There is an additional shipping cost added during checkout.


Promotion codes?

We offer promotion codes from time to time and the terms of the promotion code will be listed with the promotion code and applied during checkout. Only one promotion code or sale can be used at a time. Please note that unless specified otherwise, promotion codes may not be applied to sheets, pillows, mattress protectors, or foundations.


RETURNS & EXCHANGES

What do I do with Nectar if I need to return Nectar?

No worries. We will figure out the most convenient way to remove your Nectar if Nectar is not the perfect mattress for you. If you financed your Nectar with Nectar’s lease-to-own program, give us a call to review the terms and conditions for returning your Nectar. For sheets and pillows, if they are opened we will accept the return within 30 days of delivery. If they are unopened, we can offer a return and refund within 90 days.


Do you permit exchanges?

If there is damage to your Nectar, give us a call and we’ll work with you to correct that. Traditional exchanges are handled by returning the original mattress through our returns process. It’s up to you if you’d like to purchase your replacement before receiving the refund for your return.


Do I need to keep any of the packing materials?

No.


Do I pay for shipping?

Not if you are in the contiguous US. Both delivery and returns always include free shipping. If you are outside of the contiguous US, a delivery charge is added to checkout, however, returns are always free.


NECTAR'S WARRANTY

The Forever Warranty™

The best warranty in the business. Period. No small type or legal speak. If you bought Nectar, own Nectar, use Nectar and Nectar breaks from normal use anytime during your use, we will replace Nectar at no charge. Doesn’t matter if it’s 100 years from now. We design Nectar to outlast heavy long term use, just like quality products should.


What if the mattress compresses and forms impressions?

Nectar’s Forever Guarantee has you covered. If impressions are 1.5” or more we will replace Nectar.


Can I get a replacement cover?

We don’t currently offer replacement covers for sale, however, that is something we are working on in the future.


How can you offer a Forever Warranty while other companies only offer 10 or 15 years?

We believe the best things we own should outlast us. Nectar is constructed properly and we spend more on quality products and construction. We can afford to spend more on quality because we have no middlemen and no distributors demanding outsized share of the price of a Nectar. Our goals are really simple – A better mattress for the best price. The most comfortable mattress in the world, at a great value. Try Nectar risk free for a full year and see for yourself.


FINANCING

How do I qualify?

We make it easy to own Nectar! There is not a credit check to place an order with the Rent to Own payment option. You just need a source of income and a debit or credit card. You don’t need to ding your credit to order Nectar!


How do I set up payments?

To place your order, click the link below the 'Add to Cart' button that says 'Or 6 monthly payments of $xxx'. This will automatically add Nectar to your Cart in monthly payments. On the left-handed side of cart, fill in your shipping, billing, and payment information. This will generate taxes appropriate to your state. Once you press 'Place Order', a Multi-Purchase Payment Agreement will pop-up. You need to read the Agreement, sign at the bottom, and submit it. you are immediately charged the first monthly payment. Your order is now placed! Congrats!


When and how do I make my monthly payments?

When your order is placed, your future payments will be on the same calendar day every month until your balance is paid. For example, if you place your order on the 15th, your payment will be due on the 15th of every month. Your payments will be automatically deducted from your card that is on file on your due date. You can change your card at any time before your payment is due. Simple enough!


Are there any fees?

The price you see is with all fees included. All fees are disclosed in the agreement you sign before you are charged. There is a Lease Origination Fee equal to 1 monthly payment which will be included in your first payment. There is a late payment fee that varies by state. A late payment fee is charged if your regular payment is not successfully made within 7 business days of the due date. The fee is generally around $5. We also have the right to transfer this agreement to a debt collector, or pick up the mattress after 2 consecutive missed payments.


Can I cancel the order if I change my mind?

Yes, you can cancel your order. You will have a 3 business day window to cancel without a penalty. This means if you cancel your order anytime after the 3 business day window, the total you paid for your first month will not be refunded. You will need to submit a formal Notice of Cancellation letter. Don’t worry about your typing skills, we have a pre made template where you can fill in your information.


How do returns work if I am making payments?

If for any reason you decide Nectar is not the perfect fit for you within your 365-night trial, it can be returned. Returns are easy! Just email or call us and we will gather some information to coordinate a pickup. Once Nectar is picked up, we will refund your payments. Keep in mind that the Lease Origination Fee will not be refunded.


What happens if I can’t make my payment due to a financial hardship?

Life happens and we understand! If involuntary job loss, illness, pregnancy, or disability has interrupted your income, you are able to make reduced rental payments if you have made at least half of your scheduled payments and you want to continue using Nectar. There is no fee to reduce your payments, but we do require proof of the hardship. This will result in more monthly payments since you would be paying a lower amount each month.


Order now and Start your Nectar 365 night risk-free trial


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