Name: Zadilyn Charging Nightstand, USB + Wireless | Nectar
Brand: Nectar
SKU: zadilynntd
Rating: 1 (1 reviews)

Question 1

What forms of payment are accepted?

Accepted Answer

We accept American Express, Visa, Mastercard, and Discover, and happily extend financing options via Affirm. We also accept Amazon Pay and PayPal. We do not currently accept any pre-paid credit cards.

Question 2

What is the shipping weight of the Nectar mattress?

Accepted Answer

Nectar weights range from 60lbs (Classic Twin) to 146lbs (Luxe Hybrid King). Nectar may be slightly heavier than other direct to consumer mattresses, but it is built with better, heavier and more durable materials and we think that this is the right way to construct a mattress.

Question 3

Can you ship internationally?

Accepted Answer

We currently only ship to the contiguous United States, not including Puerto Rico, the Virgin Islands, Guam, etc. We do, however, ship to Alaska and Hawaii for an additional $350 per large item ordered. Shipping fees for products that have been delivered to an address in Alaska and Hawaii are non-refundable.

Question 4

How much does shipping cost?

Accepted Answer

Shipping is always free within the contiguous United States, whether to purchase or return a Nectar. There are additional shipping costs to Alaska and Hawaii ($350 per large item ordered). Shipping fees for products that have been delivered to an address in Alaska and Hawaii are non-refundable.

Question 5

Will you remove my existing mattress when my Nectar mattress is delivered?

Accepted Answer

White Glove Delivery includes the removal of your existing mattress. An additional state mandated fee will be added for orders shipping to California, Rhode Island, or Connecticut. These states have specific laws for recycling regardless of whether or not White Glove Delivery is included. Please note that removal of your existing items is at the discretion of the service provider, and may not be available in some areas due to safety restrictions.

Question 6

Are there any promotions available?

Accepted Answer

We do offer promotional offers from time to time, and the terms of the offer will be listed with the promotion code and applied during checkout. Only one promotion code or sale can be used at a time. Please note that unless otherwise stated, promotion codes may not be applied to sheets, pillows, mattress protectors, or foundations.

Visit Nectar's sale page for the latest promotions and special offers.

Question 7

Ordering multiple items?

Accepted Answer

To expedite the delivery of your items, we will ship each item in your order separately. Rest assured, you will receive individual shipping confirmation emails along with tracking numbers for each item included in your order.

Question 8

Can you ship to a PO Box?

Accepted Answer

Currently our shipping partners cannot deliver to a PO Box.

Question 9

Do you permit exchanges?

Accepted Answer

Yes. Should you decide to exchange your Nectar mattress or furniture product, simply get in touch with a sleep specialist by chatting or calling us at 1-888-425-4854. Exchange options may vary by product.

Question 10

Do I need to keep any of the packing materials?

Accepted Answer

There's absolutely no need to keep any of the packing materials once you have unpacked your Nectar. If at any point during your trial you decide that the Nectar isn't quite right for you, don't worry about getting it back into its original box. Simply get in touch with a sleep specialist by calling 1-888-425-4854.

Question 11

Do I need to pay to return my Nectar?

Accepted Answer

Returns, as always, are free if you are in the contiguous U.S. If you are outside of the U.S. a delivery charge is added at checkout, but a return is still free.

Question 12

How does Nectar handle returns if the mattress doesn't meet my expectations?

Accepted Answer

We think you're going to love your Nectar, but if you decide to return your mattress you can contact our Customer Support team at 1-888-425-4854. We will help coordinate the best option for returning your Nectar mattress, whether by repurposing it within the community or offering local recycling resources.

Question 13

What if I need to cancel my order?

Accepted Answer

Need to cancel your order? Contact our Customer Service Team as soon as possible by phone at +1(888) 863-2827 or via chat. Please note that once your order begins processing, your White Glove Delivery fee is non-refundable.

Question 14

What is Affirm?

Accepted Answer

Affirm is a financing alternative to credit cards and other credit payment products. Affirm offers real-time financing for purchases online. With Affirm, you can buy and receive your purchase now, and pay for it in fixed monthly installments from 3, 6, 12, 18, and 24 months. For example, instead of $1,500 up front, pay only $63 a month at 0% APR over 24 months. A down payment may be required.

Question 15

Why buy with Affirm?

Accepted Answer

Here is what Affirm offers:

• Buy and receive your purchase now, and pay for it over time. This allows you to split up the price of your purchase into fixed payment amounts that fit your monthly budget.

• If Affirm approves you for a loan, Affirm discloses your loan terms before you make your purchase. You’ll know exactly how much you’ll owe each month, the number of payments you must make, and the total amount of interest you’ll be paying over the course of the loan. Affirm does not charge hidden fees.

• The application process is secure and in real-time. Affirm asks you for a few pieces of information. After you provide this information, Affirm will notify you of the loan amount you’re approved for, the interest rate, and the number of months you will have to pay off your loan, all within seconds.

• You don’t need to have a credit card to make a purchase. Affirm lends to its partners directly on your behalf.

• Affirm bases its loan decision not only on your credit score, but also on several other data points about you. You may be eligible for Affirm financing even if you don’t have an extensive credit history.

• Affirm will send you email and SMS reminders in advance of your upcoming payment. You can also enable “Autopay” to schedule automatic monthly payments on your loan.

Question 16

How does Affirm work?

Accepted Answer

Here are the steps in the Affirm loan application process:

1. Select to pay with Affirm at checkout.

2. Affirm will prompt you to enter a few pieces of information – your name, email, mobile phone number, date of birth, and the last four digits of your social security number. Please ensure that all of this information is your own and is consistent information otherwise you may experience difficulty with your checkout.

3. To ensure that you’re the person making the purchase, Affirm will send a text message to your cell phone with a unique authorization code.

4. Enter the authorization code into the application form.

5. Within a few seconds, Affirm will notify you of the loan amount you’re approved for, the interest rate, and the number of months you will have to pay off your loan. You will have the option to choose to pay off your loan over time. Affirm will also state the amount of your fixed, monthly payments and the total amount of interest you’ll pay over the course of the loan.

6. If you would like to accept Affirm’s financing offer, click “Confirm Loan” and you’re done.

Going forward, you’ll get monthly email and SMS reminders about your upcoming payments. You can also set up autopay to avoid missing a payment. Your first monthly payment will be due 30 days from the date we the merchant completes processing your order.

Question 17

How does Affirm approve borrowers for loans?

Accepted Answer

Affirm will ask you for a few pieces of personal information – your name, email, mobile phone number, date of birth, and the last four digits of your social security number. Affirm uses this information to verify your identity, and to make an instant loan decision. Affirm will base its loan decision not only on your credit score, but also on several other data points about you. This means you may be able to obtain financing from Affirm even if don’t have an extensive credit history.

Question 18

Does Affirm perform a credit check?

Accepted Answer

Yes, when you first create an Affirm account, Affirm performs a ‘soft’ credit check to help verify your identity and determine your eligibility for financing. This ‘soft’ credit check will not affect your credit score.

Question 19

Why was I denied financing by Affirm?

Accepted Answer

Please contact Affirm https://helpcenter.affirm.com/us/s/contact-us, Affirm will notify you of the reason(s) for the decision via email.

Question 20

How do I make my payments?

Accepted Answer

Before each payment is due, Affirm will send you reminders via email and SMS that will include the installment amount that is coming due and the due date. You can also sign up for autopay so you don’t risk missing a payment.
Please follow these steps to make a payment:

1. Go to www.affirm.com/account

2 .You will be prompted to enter in your mobile number where you will be sent a personalized security pin.

3 .Enter this security pin into the form on the next page and click “Sign In.”

4 .You’ll now see a list of your loans and payments coming due. Click on the loan payment you would like to make.

5 .You can make a payment utilizing a debit card or ACH bank transfer.

Question 21

Are there any interest or fees associated with Affirm loans (late fees)?

Accepted Answer

Affirm loans vary between 0% APR and 36% APR simple interest. The corresponding finance charge is the only fee associated with an Affirm loan. Affirm does not charge late fees, service fees, prepayment fees, APR penalties or any other hidden fees for a late payment. They strive to always be more transparent and fair than any other form of financing.

Question 22

What if the mattress compresses and forms impressions?

Accepted Answer

No need to worry since Nectar’s Forever Warranty™ has you covered! If impressions are 1.5 inches or more, we will replace Nectar for free.

Question 23

Can I purchase a replacement Nectar mattress cover?

Accepted Answer

We don’t currently offer replacement covers for sale, however, that is something we are working on in the future. If you're experiencing an issue with your Nectar mattress cover, please contact our Customer Care team and we'll help figure out what options are available.

Question 24

When can I expect to receive my delivery?

Accepted Answer

Once our local delivery agent has received your complete order, you’ll be contacted to select a convenient 2-hour delivery and setup window. You can expect delivery of your items within 1-3 business days after you have been contacted. Our White Glove Delivery typically adds at least 1-2 business days to the delivery time.

Question 25

How much is White Glove Delivery?

Accepted Answer

$199 covers White Glove Delivery of two items. Each additional item is $49. You’ll have the option to have your existing mattress removed.

Question 26

What is White Glove Delivery?

Accepted Answer

White Glove Delivery goes beyond standard delivery, with local providers assembling your new products, removal of your old mattresses, and discarding any packaging materials. Sit back, relax, and let us take care of the heavy lifting!

Question 27

Will you remove my old bed frame?

Accepted Answer

Yes, with White Glove Service, we offer like-for-like removal of one old bed frame for each new one delivered. The frame must be disassembled before the White Glove Service Provider arrives, and removal is subject to provider discretion. Certain items (such as hospital beds, water beds, or overly bulky frames) are not eligible.

Question 28

What should I do to prepare for my in-home setup?

Accepted Answer

To assist with a smooth delivery, please ensure your home is obstruction-free (hallway clear and pets put away). The team will install your new sleep solution and safely recycle your existing mattress. They won’t be able to disassemble existing headboard/footboard setups or move them to a different room in your home. On the day of your delivery, you can expect a call when the team is 15-30 minutes away.

Question 29

How do HSA and FSA accounts work?

Accepted Answer

HSA and FSA accounts let you set aside pre-tax dollars to cover qualified health-related expenses. HSAs typically link to high-deductible health plans and funds roll over year to year. FSAs often must be used within the same calendar year. Using these funds on eligible Nectar sleep products can offer significant savings.

Question 30

How does using HSA/FSA funds save me money?

Accepted Answer

Purchases made with HSA/FSA funds are tax-free. Depending on your tax bracket, this can effectively reduce your mattress or adjustable base cost by up to 40% or more, making it easier to invest in better sleep.

Question 31

Why do I need a Health Assessment and Provider Review?

Accepted Answer

Some products require a brief health assessment and review by a licensed provider to confirm eligibility. This ensures your purchase aligns with HSA/FSA guidelines.

Question 32

What if only part of my cart qualifies?

Accepted Answer

If only certain products are eligible, you can pay for the entire order with a credit card and then follow instructions from Truemed to submit the eligible portion to your HSA/FSA administrator for reimbursement.

Question 33

Can I use my HSA/FSA at Nectar?

Accepted Answer

Yes, select Truemed as your payment option at checkout and use your HSA or FSA card like any other credit card.

Question 34

Why is only part of my mattress eligible for reimbursement?

Accepted Answer

Mattresses are considered partially eligible, meaning you can only get reimbursed for the cost of health-related advanced features beyond the cost of a basic mattress. To learn more, click here. https://help.truemed.com/en/articles/3741889

Question 35

Can I use my regular credit card at checkout?

Accepted Answer

Yes, Truemed will provide instructions on how to submit for reimbursement from your HSA/FSA administrator.

Question 36

What if I don’t have enough HSA/FSA funds to cover everything?

Accepted Answer

You can use a regular credit card to pay for your purchase, then submit the eligible portion of your cart for reimbursement from your remaining HSA/FSA balance.

Question 37

What if my HSA/FSA payment is declined?

Accepted Answer

If your HSA/FSA payment doesn’t go through, you can still complete your purchase using a credit or debit card. Contact your plan administrator for more information on why the payment was declined.

Question 38

Are there any fees associated with using Truemed’s services?

Accepted Answer

There is no cost when shopping with a Trumed partner merchant

Zadilyn Nightstand with Built-in USB and Wireless Charging

$598

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