Returns, refunds, exchanges, and cancellations policy

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To initiate return,
please contact us by clicking here

We donate

We work with you to find a local donation center for your mattress

Get your money back

We will give you a full refund on any of our products (subject to terms).

Nectar Sleep Return, Refunds, Exchanges and Cancellation Policy

Effective Date: June 29, 2020

You may cancel an order any time prior to processing. You may return any of your products for a full refund (not including fees for shipping, White Glove Service, state-based recycling fees, and/or promotional value) subject to the terms and conditions for returns for each of our products.

Refunds will be issued in the form of the original payment. If you purchased a product using an offer code, the dollar value of the offer code will not be refunded or credited back if any or all products are returned.

Promotional Items Included With Mattress Purchase: If you wish to return your mattress, you may either keep, return, donate, or dispose of the promotional items included with your mattress purchase. The value of all promotional items included with your mattress purchase will not be deducted from the total value of the mattress return, regardless of the above option you choose to exercise. Due to the nature of our promotional products, we cannot physically receive opened and/or used products; however, if your promotional items are used and/or opened and you do not want them, you may donate or dispose of them at your preference and convenience. We currently accept returns of unopened promotional products at this time.

Unless a product exchange is requested due to a manufacturing defect or warranty claim, exchanges are processed as return and refund requests as described herein. After returning the product to be exchanged, you may place an order for the replacement product. You may only request one exchange. No refunds will be given for fees for shipping or for White Glove Service.

If you wish to return any products you purchased from us, please contact Customer Service by clicking here to initiate a return request. Once the products have been returned and if such products fulfill the terms and conditions herein, you will be refunded the entire amount paid for such products less the value of (i) any offer code or other discounts, (ii) any included promotional products, (iii) fees for shipping, and/or (iv) fees for White Glove Services.

Below is a breakdown of the terms and conditions of the return and exchange policy per product category. These terms and conditions apply to product returns and/or exchanges as described, and no returns will be accepted if the products do not meet these conditions:

Having trouble with your return?

Our sleep specialists are happy to help! Please contact us by clicking here