Nectar RETURNS

TRY Nectar FOR 365 NIGHTS, RISK FREE AND HAPPINESS GUARANTEED.

We make it easy to test The Most Comfortable Mattress in your own home.

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365 Night Trial, Risk Free

Nectar offers a 365 night trial, which is the longest trial period in the mattress industry. The trial begins the day the mattress is delivered, and extends for 365 nights so you can experience Nectar for a full year. If you don’t love Nectar after a year, you can get your money back, guaranteed.

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The Time You Need

They say that a lot can happen in a year, and we agree. That’s why we give you a full 365 night trial to make sure you agree that Nectar is the most comfortable mattress. Sleep experts agree it can take weeks for your body to adjust to a new mattress, and Nectar gives you the time you need to feel confident in your sleep.

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All Four Seasons

Nectar has been specifically engineered to sleep cool with a Tencel Cooling Cover and two layers of Gel Memory Foam. We stand by our promise that you’ll never sleep hot with Nectar. We give you a full year to test Nectar in all four seasons so you can say hello to sleeping cool, year round.

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Easy Returns, Money Back Guaranteed

It is rare when someone returns their Nectar, but it is a very simple and easy process should it happen. Just contact customer service who will confirm your original purchase and schedule a convenient pickup date. After we receive the mattress back in our facility, you can expect your full refund to process in just a few days.

FAQ

We accept returns on Nectar sheets and pillows for 30 days for opened merchandise. and up to 90 days for unopened. The 365 night sleep trial only applies to the Nectar mattress.
If you need to return your Nectar mattress, simply call, chat, or email us to start your no-hassle return.
A representative from our Customer Service Team will ask for photos of the mattress to confirm your original purchase. Then you will receive a short return questionnaire where you can note your preference of pick up time. Once our Customer Service Team has this information, we will set up your return at a date and time convenient for you and you will get a full refund.
If for any reason you believe that your mattress is damaged or defective, please let us know immediately. Just give our Customer Service Team a call and we’ll work with you to correct that as soon as possible. Traditional exchanges are handled by returning the original mattress through our returns process. It’s up to you if you’d like to purchase your replacement before receiving the refund for your return.
Yes. We offer free shipping and returns on Nectar mattress.
Once your returned item is received by our warehouse we will process your refund. Typically, refunds will take just 3-5 business days to post back to the payment method you provided.
Our Customer Success team is ready to help with your return via phone, chat or email.
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