NECTAR RETURNS

TRY NECTAR FOR 365 NIGHTS, RISK FREE AND HAPPINESS GUARANTEED.
Effective Date: 02/14/2019

We make it easy to test The Most Comfortable Mattress in your own home.

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365 Night Trial, Risk Free

Did you know that sleep experts found that it takes about 30 nights to adjust to a new mattress? We did. That’s why our industry-leading 365 night trial begins 30 days after delivery of your new mattress. During your first 30 nights, we want you to get to know our product and for the following 365 nights, we want you to fall in love with it. If during your 365 nights you don’t love your mattress, you can return it and get your money back, guaranteed. For more information regarding our trial policy, see our Terms and Conditions.

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The Time You Need

They say that a lot can happen in a year, and we agree. That’s why we give you a full 365 night trial to make sure you agree that NECTAR is the most comfortable mattress. Sleep experts agree it can take weeks for your body to adjust to a new mattress, and NECTAR gives you the time you need to feel confident in your sleep.

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All Four Seasons

NECTAR has been specifically engineered to sleep cool with a Tencel Cooling Cover and two layers of Gel Memory Foam. We stand by our promise that you’ll never sleep hot with NECTAR. We give you a full year to test NECTAR in all four seasons so you can say hello to sleeping cool, year round.

Thinking About Returning? Some Points to Consider First!

What’s worse than waking up in the middle of the night, drenched in sweat? Nothing. That’s why we’ve designed the Nectar mattress to provide you with optimal airflow around your body throughout the night to help keep you cool while you catch some Zzz’s. However, a thick mattress protector or high thread-count sheets may be restricting that airflow and depriving you of some great quality sleep on your new Nectar! Well, we’ve thought of that too and we’re here with all of the right answers: our Nectar Sheets and Nectar Mattress Protector are specifically designed to complement the Nectar mattress’ superior airflow properties. Try them out today and find out for yourself!

They say that “you’re only as strong as your weakest link”, and in this case your weakest link might actually be your mattress support system, not your Nectar mattress itself. An older box spring or similar foundation may be worn down and causing you discomfort or stiffness. Luckily, we offer a variety of options to provide support for your Nectar mattress including the Nectar Platform Bed, Adjustable Frame, and for those with an eye for the aesthetic–our Frame with a Headboard. Each of these options is tailored to supplement your Nectar mattress in providing you with your best sleep yet.

Studies and customers alike have discovered that it takes some time–about 4 weeks– for your body to fully adjust to a new mattress. This is especially true of people who are sleeping on old, worn-out, or unsupportive mattresses. With Nectar though, we encourage you to take the first 30 days to fully adjust to your new mattress before making any permanent decisions about it. We’re so confident that you’ll love it once you get to know it (and it gets to know you) that we offer an industry-leading 365-day trial period starting 30 days after delivery. For more details, see our Terms & Conditions.

Return/Exchange Policies

Returns:

There’s not many products that give you a full year trial… in fact, we can’t think of any! But Nectar believes that you deserve a full year to make sure Nectar is right for you. And given how few customers send their mattress back, we are confident you’ll have your best sleep yet. That’s why you have 365 calendar days (starting 30 days after delivery) to return your Nectar mattress. We recommend sleeping on your Nectar mattress for at least 30 consecutive nights to allow your body to properly adjust. For recommendations on how to help make your sleep experience better, please contact us by phone at 1-888-425-4854 or by e-mail at returns@nectarsleep.com.

To initiate a return, please call Customer Care at 1-888-425-4854 or contact us by e-mail at returns@nectarsleep.com. Once return eligibility is confirmed, a specialist will help facilitate that process from start to finish. To be preliminarily eligible for a return:

  1. You must still be within your 365-night trial period; and,
  2. Your mattress must be clean and undamaged.

All return requests must be approved before processing. At Nectar, we don’t believe in selling used or refurbished mattresses, so if your Nectar mattress is open and you are eligible for a return, we will work with you to get the item donated or otherwise disposed-of through local organizations within your community.

Upon approval, you will be refunded the full unit price of the mattress, less the value of any discount or promotional items received with the purchase, to your original method of purchase. Please note that for promotional items received as part of an offer on the mattress purchase (e.g. pillows, sheets, etc.) you will have one of two options. You can either:

  1. Return the item(s) for a full refund that is equal to the amount deducted from the mattress return refund; or,
  2. Keep the item(s) and continue to enjoy them!

If you elect to return the item(s), simply send them back to us within the 365-night trial period. Refunds will only be processed for those items that are included in the return request and approved accordingly.

Once a return request has been initiated with our Customer Care team, it must be completed within 30 calendar days. Any return request that is not completed by the 30-day deadline will be closed out and a new return request must be initiated. The entire return process must be completed no later than 30 days after your 365-night trial has ended. Any return request that is not completed by the final day of your 365-day trial period will become void and you will no longer be eligible for return of your mattress.

For unopened mattresses, you may return your mattress for any size or order errors without having to wait the required 30 days after delivery. We recommend confirming the size of your mattress prior to opening it; the size is listed on the on the outside of the packaging. In the event that you would like to return your unopened mattress, you have 365 calendar days after the date of delivery delivery to exchange your mattress. You are allowed one exchange, not including any exchanges that are initiated due to manufacturer defect.

For opened mattresses, you must wait for the required 30-day post-delivery deadline to exchange for size or order error. You have 365 calendar days starting after the 30-day post-delivery deadline to exchange your mattress. You are allowed one exchange, not including any exchanges that are initiated due to manufacturer defect.

All opened items that are eligible for return (e.g. within the 365-night trial period) must be kept until 30 days after delivery.

Any mattress opened 90 days after delivery is considered misuse of the product and is therefore ineligible for warranty claims and returns.

White Glove Service fee is non-refundable once an item has left our warehouse in a shipment to our White Glove Service provider. If you have purchased our White Glove Service and have quickly changed your mind after finalizing your purchase, prior to our shipment of your mattress to our White Glove Service provider, you may contact your Customer Care representative to discuss your options for refunding your White Glove Service fee.

Shipping fees associated with purchases shipped to Hawaii or Alaska are not currently eligible for refund.

Some states require collection of a mandatory mattress recycling fee; this may or may not apply to you depending on your state of residence. If you are a customer in Rhode Island or Connecticut, there is a one-time recycling fee that will be included in your final purchase price. If you are a customer in California, there is a fee associated with the purchase of each large furniture item (e.g. mattresses, frames, foundations, furniture, etc.); these fees will be included in your final purchase price. Recycling fees are also non-refundable.

Exchanges:

For unopened mattresses, you may exchange for size or order error without having to wait the required 30 days after delivery. You have 365 calendar days after the date of delivery delivery to exchange your mattress. You are allowed one exchange, not including any exchanges that are initiated due to manufacturer defect.

For opened mattresses, you must wait for the required 30-day post-delivery deadline to exchange for size or order error. You have 365 calendar days starting after the 30-day post-delivery deadline to exchange your mattress. You are allowed one exchange, not including any exchanges that are initiated due to manufacturer defect.

All opened items that are eligible for return (e.g. within the 365-night trial period) must be kept until 30 days after delivery.

To initiate an exchange, please call Customer Care at 1-888-425-4854 or contact us by e-mail at returns@nectarsleep.com. Once exchange eligibility is confirmed, a specialist will help facilitate that process from start to finish. To be preliminarily eligible for an exchange:

  1. You must still be within your 365-night trial period; and,
  2. Your mattress must be clean and undamaged.

An exchange is a two-step process:

  1. Return and refund of your initial mattress; and,
  2. Purchase of a different size or model.

To complete the exchange process, you will need to follow our mattress return policy above for your initial mattress and then place your new order for a different size or model of your choice.

White Glove Service fee is non-refundable once an item has left our warehouse in a shipment to our White Glove Service provider. If you have purchased our White Glove Service and have quickly changed your mind after finalizing your purchase, prior to our shipment of your mattress to our White Glove Service provider, you may contact your Customer Care representative to discuss your options for refunding your White Glove Service fee.”

You have 50 nights from date of delivery to return your Nectar Pillow(s). To be eligible for a return, your Nectar Pillow must be clean and undamaged.

The Nectar Sheets may be returned within 50 days of the date of delivery if the sheets are in their original packaging and unopened. Due to the nature of Nectar Sheets, all opened items are not eligible for returns or refund.

The Nectar Mattress Protector may be returned within 50 days of the date of delivery if the mattress protector is in original packaging and unopened. Due to the nature of the Nectar Mattress Protector, all opened items are not eligible for returns or refund.

The Nectar Adjustable Base is eligible for return within 50 days of the date of delivery.
Additionally, your adjustable base has a 3-year manufacturer’s warranty.

The Nectar Mattress Foundation is eligible for return within 50 days of the date of delivery.
Additionally, your foundation has a 3-year manufacturer’s warranty.

The Nectar Bed Frame with Headboard is eligible for return within 50 days of the date of delivery. Additionally, your bed frame with headboard has a 3-year manufacturer’s warranty.

The Nectar Metal Frame is eligible for return within 50 days of the date of delivery.

Begin Your Return

A Specialist is ready to help you through every step of the way.

CALL US: 1-888-425-4854
E-MAIL US: returns@nectarsleep.com
Available 7 Days a Week 6am PST - 9pm PST

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