Top Questions

Tell me more about the NECTAR mattress

NECTAR makes the most comfortable mattress available, and sells the NECTAR directly to you cutting out middlemen and markups. You enjoy the best mattress at a much better price. NECTAR is designed for every type of sleeper and arrives backed by our Full Comfort Guarantee and Forever Warranty, plus a full year sleep trial so you can make sure NECTAR is right for you, at no risk.

NECTAR arrives straight to your door. If you like, we can setup your NECTAR and remove your old mattress. 16 Awards and Thousands of NECTAR customers, over 20 mattress review sites think NECTAR is the most comfortable mattress you can purchase. And if you don’t agree, we’ll take NECTAR back and refund your full purchase.

What is the 365 night sleep trial?

NECTAR provides you with a full year, 365 nights to enjoy NECTAR and figure out if NECTAR is right for you. If you decide for any reason that NECTAR is not your ideal mattress, we’ll remove the mattress from your home and refund your payment 100%. Our risk free trial is 3 times longer than any other we have seen. Fewer than 3% of NECTAR sleepers return their NECTAR.

What setup do you recommend for the NECTAR?

NECTAR will be the most comfortable mattress you ever owned if setup on a suitable basic frame, box spring or flat floor. Our Forever Guarantee remains in force as long as your NECTAR is not setup in a really unusual way for a mattress you would sleep on, like suspending it from three trees or placing NECTAR on two floating pontoons. Still, if you like to sleep this way do send us a photo and we will probably ask you to be a product tester.

Do you offer financing?

NECTAR’s financing plan is easy and requires no credit check. If you have a bank account, credit or debit card and a source of income you can buy NECTAR with 6 months of low, interest free payments. Applying is a snap and you do not need to share your information with third parties or worry about credit bureau checks. We make it easy to own NECTAR.

When can I expect to receive my NECTAR?

NECTAR ships to you by Fedex ground when you place your order. Allow 1-5 days for arrival. If we are backed-up with orders, we will let you know delivery timing following your order and will be happy to modify your order if any wait is too long. If you request full setup of your NECTAR plan for an extra day to two days for our local NECTAR team to schedule your setup.

How does the NECTAR feel?

After sleeping on NECTAR the words customers use in their 30 day feedback surveys are “love” or “need”. NECTAR is semi-firm to firm and covered with our Lush foam, memory wrap and special breathing removable cover. NECTAR is amazing to sleep on and NECTAR sleepers actually fall asleep 20% faster than people who sleep on other mattresses (we actually ran a study).

What is the Forever Warranty ?

Forever is a long, long time… and that’s how long we guarantee the construction, materials, quality and durability of NECTAR for the original purchaser. If you own NECTAR and sleep on NECTAR we believe NECTAR should be the only mattress you ever need. We back up NECTAR’s quality in absolute terms, with no wishy washy legal speak, NECTAR will last longer than you do if you treat NECTAR right.

How do I return my NECTAR mattress?

It’s rare, but when it happens, we make it easy. We work with you to arrange pickup and refund your money in full the day we pickup your mattress. Just give us a call or send us an email and a NECTAR support representative will make the process painless and fast.

The Difference

Don’t I need to try the mattress?

We don’t believe that 5 minute sleep tests at a retail store are the way to find a mattress you will sleep on for 30% of your life over the next decade or longer. Our 365 night sleep trial makes sure you can make sure NECTAR is right for you, at no risk. You will be trying NECTAR on your bed and in your home, where a sleep trial should be.

If NECTAR is such a great mattress, why does it cost so much less than others?

It really does not need to cost thousands of dollars to craft a top quality mattress with the best materials. By removing middlemen such as distributors and mattress retailers, and selling directly to you, we can offer you the best pricing possible, basically wholesale pricing. We think it’s crazy to pay thousands of dollars for a mattress, especially when a NECTAR has earned more comfort and quality awards than any mattress you can buy for any price.

What is the sleep trial?

NECTAR provides you with a full year, 365 nights to figure out if NECTAR is right for you. If you decide for any reason that NECTAR is not your ideal mattress, we’ll remove the mattress from your home and refund you 100% of your payments. Our risk free trial is 3 times longer than any others. Fewer than 3% of NECTAR sleepers return their NECTAR.

Where are NECTAR mattresses shipped from?

NECTAR ships to you from our distribution centers. In the USA, NECTAR arrives from our Northwest, NorthEast, SouthEast, SouthWest and California distribution facilities.

How can you offer a Forever Warranty while other companies only offer 10 or 15 years?

NECTAR is built of better quality materials, on a stronger base. We chose early on to build NECTAR to last as long as our customers would want to sleep on NECTAR, or longer. There was a time when every quality product was guaranteed for its full life of use, and we don’t believe that ever should have changed. We guarantee the construction and materials of every NECTAR mattress for the full life of use of the mattress by the original owner.

The Mattress

What kind of material is NECTAR made from?

NECTAR is constructed from four special grade performance layes and a uniquely milled cooling cover. NECTAR’s cover is Tencel and long staple cotton, fully removable, quilted and embroidered, woven and prepared with a healthy aloe based cooling layer to assist air wicking. NECTAR’s foam layers include “Lush” 1-inch four lb semi-open fast-recovery gel memory foam, a 3-inch 3.5lb memory foam with a medical grade cooling and recovery levels and finally a 2.2lb high density base foam.

Can the NECTAR mattress be folded for transport?

NECTAR is not designed to be refolded once expanded. The initial compression process uses roller presses which compress the mattress with over 10,000 lbs per square foot for vacuum packing. If you are moving and need a mattress bag, give us a call and we will be happy to send an extra-durable one to you at no cost, so your NECTAR can stay clean and protected during your move.

Is the NECTAR Safe?

NECTAR is independently certified by Certipure, a 3rd party global rating standard, and five other rating groups, to be free from known harmful chemicals and gasses. NECTAR is free from Ozone depleters, PBDE flame retardants, heavy metals, formaldehyde, phjthalates and Volatile Organic Compounds. Our mattress is also naturally resistant to Bed Bugs.

Can I clean NECTAR’s Cover?

Absolutely. Unzip and spot clean NECTAR’s cover with a mild detergent or bring NECTAR’s cover to your local dry cleaner. By the way, If the cleaning process doesn’t go smoothly, just give us a call and we are always happy to replace a cover free of charge. Every mattress eventually gets a wine stain – you should never need to worry about your spot cleaning skills.

How firm is the NECTAR mattress?

NECTAR is plush but highly supportive. We rate NECTAR at a 6 on a 1-10 scale if 1 is a feather pillow and 10 is a cement floor in a penitentiary. NECTAR is designed for perfect long term support with true top layer comfort. We encourage you to give NECTAR a try remembering that if you are not fully satisfied we will always be happy to take NECTAR back. 16 awards, 20 mattress comparison sites and 9,000 reviews recommend NECTAR. You will too.

How is edge support on the NECTAR?

We designed and built NECTAR for consistent and firm support edge to edge. Unlike some spring mattresses which sag at the edge, NECTAR is always a consistent and perfect firmness edge to edge.

Will NECTAR smell or “Off-Gas” when opened?

NECTAR foams are exceptional quality and off gassing is limited or non-existent. If there is any faint opening smell of fresh foam this will dissipate quickly and is from new foams being vacuum packed and not from any chemicals. Any smell will dissipate quickly once NECTAR is opened and breathing. Some people recognize a faint new mattress smell for a few days. Thus quickly dissipates. Any smell comes from fresh foam being vacuum packed and not from any chemicals. Any smell quickly dissipates once Nectar is opened and breathing.

Payment & Shipping

What forms of payment are accepted?

We accept American Express, Visa, MasterCard, Discover, Check and are happy to extend 6 month no interest financing to qualified customers, no credit check required.

What is the shipping weight of the NECTAR mattress?

NECTAR weighs 70lbs (Twin) to 120 lbs (King). NECTAR is heavier than other direct to consumer mattresses. NECTAR is built with better, heavier and more durable materials and we think that is the right way to construct a mattress.

Can you ship internationally?

Yes. Certainly. We can ship to any country Fedex shipping supports and we have local operations in a number of EU and Asia countries.

How much does shipping cost?

Shipping is always Free, whether to purchase or return a NECTAR.

Do you offer financing?

NECTAR financing is easy and interest free, with no credit check. If you have a source of income, a credit or debit card and a bank account NECTAR can be owned in 6 monthly payments.

Will you remove my existing mattress?

We are happy to coordinate removal of your existing mattress.

Will NECTAR help me setup my mattress?

Our white glove delivery option will set up NECTAR in your home.

Why is the NECTAR mattress so much less than the mattresses sold in retail stores?

Surprisingly, NECTAR and the expensive mattresses in a store usually cost about the same amount to produce, but NECTAR cuts out distributors and middlemen and sells NECTAR to you directly, so you never pay markups.

I live in Alaska/Hawaii, can you ship to me?

Yes. We can ship to Alaska and Hawaii and we do every day.

Returns & Exchanges

What do I do with NECTAR if I need to return NECTAR?

No worries. We will figure out the most convenient way to remove your NECTAR if NECTAR is not the perfect mattress for you.

Do you permit exchanges?

Of course. Just give us a call.

Do I need to keep any of the packing materials?

No.

Do I pay for shipping?

Never. Both delivery and returns always include free shipping.

Nectar’s Warranty

The Forever Warranty

The best warranty in the business. Period. No small type or legal speak. If your bought Nectar, own Nectar, use Nectar and Nectar breaks from normal use anytime during your use, we will replace Nectar at no charge. Doesn’t matter if it’s 100 years from now. We design Nectar to outlast heavy long term use, just like quality products should and used to.

What if the mattress compresses and forms impressions?

Nectar’s Forever Guarantee has you covered. If Impressions are 1.5” or more we will replace Nectar.

Can I get a replacement cover?

Always.  Just give us a call.  We are always happy to refresh your cover.  We will send you a prepaid return pak for your original cover with your new cover.  Once your damaged or sullied cover is received your Forever Warranty is active with your new cover.

How can you offer a Forever Warranty while other companies only offer 10 or 15 years?

We believe the best things we own should outlast us.  Nectar is constructed properly and we spend more on quality products and construction. We can afford to spend more on quality because we have no middlemen and no distributors demanding outsized share of the price of a Nectar.  Our goals are really simple – A better mattress for the best price.  The most comfortable mattress in the world, at a great value.  Try Nectar risk free for a full year and see for yourself.