NECTAR SLEEP
TRIAL, RETURN, REFUND, EXCHANGE, AND
CANCELLATION POLICIES

EFFECTIVE DATE: JANUARY 1, 2024

Customer Care

Contact Customer Care

To initiate return,
please contact us by clicking here

Donate mattress

We donate

We work with you to find a local donation center for your mattress

Save Money

Get your money back

We will give you a full refund on any of our products (subject to terms).

I. Trials & Returns

If you wish to return a product that you purchased from us, please contact Customer Service by e-mail at support@nectarsleep.com, via live chat on our website, or by phone at +1 (888) 425-4854 and we will initiate the Return Request process with you. We do not charge any fees to process a Return Request.

You must submit all required information and documentation requested by our Customer Care team to complete your Return Request within 30 days. If you do not submit all required information and documentation within 30 days, the Return Request is canceled and you will have to re-submit your request to begin the process again.

Products shipped outside of the contiguous United States are not eligible for return.

All Return Requests are subject to the terms and conditions for returns based on Product Category as described below. These terms and conditions apply to product returns and/or exchanges as described, and no Return Requests will be approved if the products do not meet these conditions.

II. Refunds

All refunds will be issued in the form of the original payment.

If your Return Request is approved, you will receive a refund in the full dollar amount of the returned product(s), not including any applicable fees for: a) shipping; b) White Glove Service; or, c) state-based recycling programs.

If you purchased a product at a discounted value using an offer code, the dollar value of the discount will not be refunded or credited back to you even if all products are returned.

If you received a promotional product with your mattress purchase and you would like to return your mattress, you may: a) keep; b) donate; or c) dispose of the promotional product that was included with your mattress purchase. The dollar value of the promotional product will not be refunded or credited back to you regardless of the above option you choose to exercise and even if all products are returned.

III. Exchanges

Unless a product exchange is requested due to a manufacturing defect or warranty claim, exchanges are processed as Return Requests as described herein. Upon approval of a Return Request for the product to be exchanged, you may place an order for the replacement product. You may only exchange your product once.

IV. Cancellations

You may cancel an order any time prior to processing.

Nectar Sleep "Shipping Promise" Terms

Effective Date: May 5, 2023

Items designated with “Ships in XX hours/days” at check-out will be processed for shipping and assigned a tracking number within the presented numbers of hours/days of completion of the purchase. This does not mean that customers will receive their shipment within the specified time frame. Carrier pick-up is outside of Nectar’s control and we are unable to guarantee shipments will leave the facility within the specified time frame in all cases. In the event Nectar is unable to meet this timeline, customers will be promptly notified via E-mail of revised shipping timeframes and subsequent updates. This shipping time does not include order processing time. Inquiries related to shipment status can be directed to Customer Support via E-mail, online chat, or telephone at +1 (888) 863-2827.

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